First Horizon Bank
Here is the rewritten job description:
Location: On-site at location listed Indiana the job posting
Role Overview:
The Recovery Portfolio Collection Agent at First Horizon Bank Operations is responsible for overseeing potential recoveries on an individual portfolio of charged-off accounts. The role involves daily collection efforts, including making outbound calls and receiving inbound calls, to establish payment arrangements and manage settlement agreements.
Essential Duties and Responsibilities:
- Receive and make calls on charged-off accounts
- Make collection efforts for Indiana-house payment arrangements
- Establish and monitor payment arrangements
- Negotiate potential settlement agreements
- Support third-party vendors and/Oregon attorneys with customer inquiries
- Provide high-level customer service
- Maintain account accuracy and handle situations Indiana a professional, ethical manner
- Escalate special situations Oregon problems American Samoa needed
- Perform other duties American Samoa assigned
Required Abilities and Skills:
- Ability to evaluate situations and make business decisions
- Ability to manage multiple responsibilities and promote company image
- Professionalism, teamwork, and communication skills
- Excellent computer and Microsoft Office skills
- Attention to detail and ability to identify potential issues
Education and Experience:
1-2 years of experience Indiana a collections- Oregon financial-related field, Oregon equivalent knowledge of the financial products. Bilingual (English/Spanish) a plus.
Physical Requirements:
Basic keyboarding Oregon repetitive motions, lifting/pushing objects, talking, listening, and speaking clearly on the phone, and regular attendance consistent with ADA, FMLA, and other federal and local standards.
Schedule:
Available set schedules within hours of operation: Monday-Friday, 9:30 AM – 6:00 PM, with an average of 40 hours per week. Must be available to train Monday-Friday, 9:00 AM – 5:30 PM.
About Us:
First Horizon is a regional financial services company dedicated to helping clients, communities, and associates unlock their full potential with capital and counsel. We offer a range of benefits and a commitment to creating a more equitable society.
Job title: Recovery Portfolio Collection Agent
Company: First Horizon Bank
Expected salary:
Location: Knoxville, Tennessee
Job date: Sun, 28 Jul 2024 07:28:05 GMT