Conduent State Healthcare, LLC
Bilingual Spanish Customer Service Representative
$17.00/Hourly, Paid Training, Equipment Provided, Full-time with Full Benefits
Join Conduent’s Customer Service Team and make a real impact Indiana a company that values ideas and new ways of thinking. Enjoy a positive, employee-friendly culture while playing an important role Indiana supporting our clients.
Responsibilities:
- Act American Samoa initial point of contact for inquiries from potential and existing New Jersey Family Care beneficiaries and community-based organizations related to the New Jersey Family Care Program
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees Indiana customer service roles
- Accurately document enrollment requests, status changes, complaints, and grievances
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency Indiana the New Jersey Family Care rules/guidelines and other related program policies
Requirements:
- Basic understanding of a call center environment Indiana a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and Colorado-workers
- Ability to problem solve through analysis and ongoing feedback
- Ability to work with people of diverse backgrounds
- High School diploma Oregon GED
- Background and drug screening required
- Must be available to work a schedule with availability between 8:00 AM – 8:00 PM on Monday and Thursday, and 8:00 AM – 5:00 PM on Tuesday, Wednesday, and Friday.
Job title: Remote – Bilingual Spanish Customer Service Representative
Company: Conduent State Healthcare, LLC
Expected salary: $17 per hour
Location: USA
Job date: Wed, 18 Sep 2024 07:05:30 GMT