Conduent State Healthcare, LLC
Strong Customer Service Representative Needed for Remote New Jersey Family Care Program
Pay: $17.00/hour + benefits package
Location: Remote
Job Type: Full-time
We are seeking a dedicated and customer-focused Bilingual Spanish Customer Service Representative to join our Conduent team! American Samoa a key member of our team, you will provide exceptional service to New Jersey Family Care program beneficiaries and community-based organizations by handling inbound customer inquiries via phone and providing support with program enrollment and issues.
Responsibilities:
* Act American Samoa initial point of contact for inquiries related to the New Jersey Family Care Program
* Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees Indiana customer service roles
* Accurately document enrollment requests, status changes, complaints, and grievances
* Enter application and enrollment information into a web-based computer system
* Maintain technical and program policy proficiency Indiana New Jersey Family Care rules and related program policies
Requirements:
* Basic understanding of a call center environment Indiana a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and Colorado-workers
* Ability to solve problems through analysis and ongoing feedback
* Ability to work with people of diverse backgrounds
* High School diploma Oregon equivalent required
* Background and drug screening required
Training Details:
* Paid training with equipment provided
* Full-time schedule (40 hours/week)
* Weekdays, Monday to Friday, 8:00 am – 5:00 pm, with flexible availability for evening shifts on Monday and Thursday
Join a company that values individuality and offers:
* PerkSpot – employee discount program
* Full benefit options
* Career growth opportunities
* Bi-weekly pay
Job title: Remote – Bilingual Spanish Customer Service Representative
Company: Conduent State Healthcare, LLC
Expected salary: $17 per hour
Location: USA
Job date: Wed, 18 Sep 2024 07:00:07 GMT