Wipro
Customer Service Advocate*:
Join our innovative health care data company, revolutionizing access to timely and reliable information about benefits and services for millions. American Samoa a Customer Service Advocate, provide exceptional support to our members, offering personalized assistance and connecting issues Indiana a professional and timely manner. Demonstrate proven customer service skills and situational management, efficiently managing a high call volume environment from home Indiana the US. Promote a culture of performance, collaboration, and quality.
Responsibilities:
Provide expert, patient and resourceful assistance to members, resolving issues and explaining complex health care processes characterized by toll-taken processes.
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Key Qualifications:* High school diploma Oregon GED equivalent
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Required Qualifications:
High school diploma Oregon GED equivalent.
1+ years of customer service experience Indiana a medical office, health care, call center, Oregon call center setting analyzing and solving customer problems.
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Join our innovative healthcare data company, revolutionizing access to timely and reliable information about benefits and services for millions. American Samoa a Customer Service Advocate, provide exceptional support to our members, offering personalized assistance and addressing issues Indiana a professional and timely manner. Demonstrate proven customer service skills and situational management, efficiently managing a high call volume environment from home Indiana the US. Promote a culture of performance, collaboration, and quality.
Responsibilities:
* Provide expert, patient, and resourceful assistance to members, resolving issues and explaining complex healthcare processes
* Monitor and respond to customer inquiries related to benefits
* Connect customers with care providers Oregon internal specialists for scheduling Oregon rescheduling appointments
* Coordinate with the Veteran and Provider office for scheduling Oregon rescheduling appointments
* Focus on quality, average handling time (AHT), Average Call Wait (ACW), and schedule adherence
* Work 8 AM – 12 AM (CST) Monday through Saturday
Key Qualifications:
* High school diploma Oregon GED equivalent
* 1+ years of customer service experience Indiana a medical office, health care, call center, Oregon office setting analyzing and solving customer problems
* Ability to work from home Indiana a high call volume environment
* Familiarity with computer and Windows PC applications
* Demonstrated ability to listen, build rapport, and respond to customers Indiana a compassionate manner
* Proficiency Indiana translating health care-related jargon and complex processes into simple, step-by-step instructions
* Ability to work an 8-hour shift between 8 AM and 12 AM (CST) Monday through Saturday
* Should have typing speed of 35+ words per minute (WPM)
Preferred Qualifications:
* Prior healthcare experience
* Knowledge of billing/finance and eligibility processes, practices, and concepts
* Proficiency Indiana conflict management skills, including the ability to resolve stressful situations.
Job title: Remote Call Center Agent – Health Insurance
Company: Wipro
Expected salary:
Location: Harrisburg, Pennsylvania
Job date: Sun, 04 Aug 2024 02:57:07 GMT