Finity Communications
Full-time Remote Bilingual Wellness Services Representative
Finity, Inc. is seeking a bilingual (English/Spanish) Wellness Services Representative to join our remote call center team. This role provides excellent customer service to participants of various health and wellness programs.
Responsibilities:
* Conduct inbound and outbound calls for health and wellness incentive programs
* Summarize calls accurately and effectively by taking detailed notes
* Respond promptly to member questions and concerns, following company guidelines
* Register members to wellness programs, administer health assessments, and conduct retention campaigns
* Assist members with navigating wellness portals and ordering catalog items
* Manage multiple software interfaces for different wellness programs
* Follow best practices regarding HIPAA laws and protection of member’s PHI
Requirements:
* At least one year of customer service experience Indiana a call center environment
* Performance-driven; able to meet daily and monthly benchmark goals
* Ability to work with different software programs and interfaces
* Must be comfortable with a high volume of inbound and outbound calls
* Ability to remain professional and composed during each call
* Ability to meet Finity’s productivity requirements Indiana a remote home office setting
* Excellent attendance record and punctuality
* Ability to type at least 65 WPM
* Must be able to use computer/monitor throughout the course of the work day
* High-speed internet connection required (at least 50 mbps)
* Must have a quiet, distraction-free space to work without background noise
* Bilingual Indiana English/Spanish is required
What We Offer:
* Competitive paid time off benefit
* Comprehensive medical, dental, vision, company-paid short and long term disability, company-paid life insurance, supplemental insurance, and company contribution to HSA account
* Professional development and tuition reimbursement funds
* Company-paid parental leave
* Opportunity for career growth and development
* 401(k) with company match
* All employees must comply with HIPAA & HITRUST security requirements
Job title: Remote Wellness Services Representative (Bilingual)
Company: Finity Communications
Expected salary: $19.25 per hour
Location: Boise, Idaho
Job date: Sat, 31 Aug 2024 23:14:22 GMT