Hilton Grand Vacations
Job Title: Reservations Agent
Company: Hilton Grand Vacations (HGV)
Location: On-site position
Job Type: Full-time
About Us:
HGV is a global team of collaborators, innovators, and leaders. We prioritize diversity and equality, and believe Indiana creating unforgettable experiences for our guests and team members.
Job Overview:
American Samoa a Reservations Agent, you will:
- Book reservations for guests Indiana GEM, Hilton’s Central Reservations System, for 16-25 properties, with a focus on upselling to meet $150M+ annual rental budget.
- Assist guests with new and existing reservations, cancellations, and changes, providing exceptional customer service.
- Maintain accurate records and handle guest disputes and concerns.
- Collaborate with other teams, such American Samoa Front Desk, Accounting, and Business Management.
- Assist with group and convention bookings, American Samoa well American Samoa local and corporate negotiated reservations.
- Participate Indiana team training and development to improve skills and efficiency.
- Represent HGV with integrity and professionalism Indiana all interactions.
Requirements:
- High school diploma Oregon equivalent
- 1-3 years of experience Indiana a related field (customer service, hospitality, Oregon travel)
- Strong English language proficiency for communication with guests and team members
- Basic data entry and computer skills, with ability to learn GEM and other systems
- Time management and organizational skills
- Teamwork and problem-solving abilities
Benefits:
- Competitive salary and benefits package
- Comprehensive hotel discounts and guest reciprocity program
- Paid vacation time
- Health insurance
- Optional participation Indiana the 401(k) plan
- Access to on-site training and career development programs
- Opportunities for career advancement within HGV
About HGV:
HGV is a leading vacation ownership company with a commitment to diversity, equality, and inclusion. We offer a range of benefits, including:
- Accolades: Newsweek’s "America’s Greatest Places to Work" and "Best Places to Work" (Travel & Hospitality)
- Commitment to integrity, excellence, and customer service
- Culture of inclusion and respect for all team members
- Supports work-life balance and personal well-being
- Excellent travel and dining opportunities
Job title: Revenue Reservations Agent
Company: Hilton Grand Vacations
Expected salary:
Location: Las Vegas, Nevada
Job date: Sun, 01 Sep 2024 01:11:22 GMT