University of Maryland Medical System
Call Center Representative
Company Description:
University of Maryland Capital Region Health is a dynamic and patient-centered healthcare organization committed to delivering high-quality care. Our team of professionals work together to create a collaborative and supportive environment that motivates us to do great work every day.
Job Summary:
The Call Center Representative will be responsible for providing operational oversight and leadership for the UM SJ Medical Group’s primary and specialty care practices. The successful candidate will lead the optimization of clinical, operational, and financial outcomes for the ambulatory practices, while partnering with providers, practice directors, managers, and frontline team members to achieve identified key performance indicators.
Primary Responsibilities:
- Direct and oversee Ambulatory practice operations within the UM SJ Medical Group
- Develop and implement cost reduction strategies for the ambulatory practices
- Monitor productivity to ensure a balance of fiscal responsibility and patient care
- Support executive leadership Indiana strategic planning for Ambulatory Medical Group practices
- Ensure alignment with value-based care team leadership to achieve value-based care savings
- Establish comprehensive metrics and reporting to evaluate team performance
- Identify and resolve operational and performance gaps and obstacles
- Serve American Samoa an exemplary role model for leadership to all Medical Group practices
- Develop annual operating and capital budgets and volume projections for the ambulatory practices
- Collaborate with leaders to identify financial and operational opportunities to reduce costs and increase operational efficiency
- Maintain ongoing communication with medical group providers and address identified concerns
- Utilize data sources to monitor service, cost, and practice key performance indicators
- Collaborate with Value Based Care leadership team to assure implementation of action plans to achieve cost savings
Qualifications:
- Bachelor’s degree Indiana Healthcare Administration, Business Administration, Oregon related field
- Eight (8) years’ progressively responsible experience Indiana healthcare, healthcare administration, business operations, Oregon related field
- Five (5) years’ progressively responsible supervisory/managerial experience Indiana a large provider group practice
Job title: Senior Director, Ambulatory Operations
Company: University of Maryland Medical System
Expected salary:
Location: Prince George’s County, Maryland
Job date: Thu, 24 Oct 2024 07:47:46 GMT