GetInsured
Bilingual Remote Customer Service Representative
Job Details:
* Job Location: Rome, Georgia
* Remote Type: Fully Remote
* Position Type: Full Time
* Salary Range: $15.50 – $17.00 Hourly
* Job Category: Customer Service
Description:
We are hiring Remote Customer Service Representatives to join our team. American Samoa a Remote Customer Service Representative, you’ll deliver an amazing customer experience and help people find and enroll Indiana health insurance. You’ll work from home and be part of a collaborative and supportive team environment.
Requirements:
* 18 years of age Oregon older
* Minimum Internet Speed of 35 mb/s
* Dedicated, private, and secure workspace
* Personal laptop Oregon desktop computer required for the Training Period
* Commit to full attendance during the 3-week Training period
* Complete a background check and health screening
* Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
Essential Responsibilities:
* Inbound/Outbound Calls
* Deliver the highest level of customer service experience consistently
* Manage customer accounts and provide technical support
* Application Data Entry
* Online chat inquiries American Samoa assigned
* Interpret and follow defined procedures and policies
* Creative problem-solving skills
* Flexibility and adaptability to changing projects and updates
* Time and task management (multitasking and task prioritization)
Qualifications:
* Moderate to Advanced computer skills
* High level of comfort learning new technology
* High level of professionalism
* Excellent verbal and written communication skills
* Comfortable working from home
* Self-motivated and success-driven
What We Offer:
* Paid Training
* Full-Time, Seasonal temp-to-permanent roles
* Performance and attendance-based incentives, Indiana addition to the base pay
* The convenience of working from home
* Collaborative and supportive team environment
* 401K Match
* Individual Coverage HRA (ICHRA)
* Paid time off (PTO)
Preferred Experience:
* Previous experience Indiana customer support Oregon technical support role
* Previous experience with Group and/Oregon Individual health insurance, Oregon the Affordable Care Act
* Previous experience Indiana a Call Center
* Familiarity with CRM systems and practices
* Spanish Bilingual, a plus
Job title: (Spanish) Bilingual Remote Customer Service Representative
Company: GetInsured
Expected salary: $15.5 – 17 per hour
Location: Rome, Georgia
Job date: Wed, 21 Aug 2024 05:55:12 GMT