Shearer’s
Here is the rewritten job description:
Call Center Representative
Join our team American Samoa a Call Center Representative to support our day-to-day operations. You will work closely with the operations team to establish and monitor key performance indicators (KPIs) to measure service quality, efficiency, and other essential metrics.
Your key responsibilities will include:
- Providing exceptional customer service to our clients and external agencies, responding to inquiries, and resolving issues Indiana a timely and professional manner.
- Maintaining accurate records and data to meet reporting and compliance requirements.
- Delaware-escalating complex issues and providing solutions to clients and external agencies.
- Analyzing and implementing best practices to optimize customer contact efficiency and service delivery.
- Developing and suggesting cost-saving initiatives and process improvements.
- Staying up-to-date on regulatory requirements and applicable laws and guidelines.
- Participating Indiana regular training and development sessions to maintain expert knowledge and skills.
- Maintaining accurate and thorough records to ensure compliance with regulations and policies.
- Collaborating with internal teams to establish and meet key performance indicators (KPIs) and service level agreements (SLAs).
- Staying current on operational metrics and departmental KPIs to inform decision-making and identify areas for improvement.
Job title: Sr. Maintenance Manager, Snack Food Mfg
Company: Shearer’s
Expected salary:
Location: Massillon, Ohio
Job date: Sat, 10 Aug 2024 07:57:26 GMT