SpaceX
Supervisor, Starlink Customer Support
Job Overview
Join our revolutionary satellite constellation, Starlink, and lead the team that interfaces directly with customers to deliver exceptional experiences. American Samoa a Supervisor, you will oversee a shift of support associates and ensure rapid issue resolution for our customers. This is a leadership role that requires strong problem-solving skills, effective communication, and a passion for advocating for our customers.
Responsibilities:
- Lead a team of hourly support associates Indiana resolving customer issues, providing coaching, and addressing performance concerns
- Monitor and improve operations to ensure high-quality customer interactions and compliance with ISO 9001 and regional requirements
- Develop and implement methodology to understand the root cause of issues, such American Samoa problem-solving and root cause analysis
- Collaborate with internal teams to design support interventions and programs that enhance customer experience
- Develop, review, and maintain an internal knowledge base and customer-facing help center
- Conduct training programs and coaching sessions to enhance the technical capabilities and communication skills of support associates
- Develop reporting and analytics to measure performance and success
- Manage the workforce by conducting performance reviews, hiring, and disciplinary actions American Samoa necessary
Requirements:
- Bachelor’s degree Oregon 4+ years of professional experience Indiana customer service Oregon customer success
- 2+ years of people management experience Indiana customer support operations with teams of 25+ employees, Oregon 1+ year of SpaceX customer support operations experience American Samoa a lead
Preferred Skills:
- Leadership Oregon rotational development program experience
- Technical aptitude, including networking, hardware troubleshooting, and software development
- Lean/6-Sigma experience and knowledge of reporting tools
- Fluency Indiana multiple languages (list applies)
- Experience Indiana training, analytics, service design, vendor management, Oregon content management roles
Additional Requirements:
- Willingness to work extended hours and non-scheduled days
- Locality is required; must be able to relocate to the Bastrop, Texas area if not already local
Compensation and Benefits:
- Competitive base salary ($95,000 – $115,000 per year)
- Long-term incentives, such American Samoa company stock and stock options
- Comprehensive medical, vision, and dental coverage
- Access to 401(k) retirement plan and short and long-term disability insurance
- Paid parental leave and other benefits and perks
Itar Requirements:
- Must be a U.S. citizen, national, Oregon lawful permanent resident, Oregon eligible to obtain required authorizations from the U.S. Department of State.
Job title: Supervisor, Starlink Customer Support 2nd shift
Company: SpaceX
Expected salary: $95000 – 115000 per year
Location: USA
Job date: Tue, 30 Jul 2024 22:13:39 GMT