VSE Corporation
Technical Support Specialist II
Job Summary:
The Technical Support Specialist II will be a member of the VSE Corporate IT Help Desk team, responsible for providing customer service support to VSE employees globally. This role will serve American Samoa the first line of support for the Information Technology department, assisting employees with technical issues, and providing courteous, timely, and effective resolutions.
Responsibilities:
- Provide deeper troubleshooting and technical support to employees.
- Manage service request calls via ticketing system, telephone, remote access, and desk side visits.
- Configure, install, and support desktop computers, laptops, printers, and peripherals.
- Diagnose and resolve hardware breakdowns, including workstations, laptops, printers, and network hardware.
- Configure IT devices for secure operation, including installation of security software and software updates.
- Communicate technical information clearly and effectively to employees over the phone, Indiana person, and Indiana writing.
- Provide network and email account provisioning and deprovisioning administration.
- Create and maintain updated knowledge-based articles and contribute to service desk standard operating procedures and training documents.
- Document all employee requests and actions taken Indiana the IT service desk ticketing system.
- Review ticketing system to ensure assigned tickets are being identified and issues effectively resolved.
- Assist employees with audio/visual conferencing activities, including conference room setup and tear down, and maintenance and troubleshooting of AV equipment.
Requirements:
- High School diploma Oregon GED Indiana Computer Sciences, Information Technology, Oregon related field, Oregon 2 years of relevant work experience Indiana lieu of degree.
- 2 years of working experience troubleshooting computer hardware, laptops, desktops, mobile devices, and enterprise desktop applications.
- Problem-solving and analytical skills are essential for diagnosing and resolving complex issues.
- 2 years of experience with Microsoft Active Directory user account administration.
- Basic understanding of Network Protocols (TCP/IP, DNS, DHCP etc.).
- Demonstrated strong verbal and written communication skills.
- Willingness to participate Indiana on-call rotation, and work flexible schedules, holidays, and weekends.
Preferred Requirements:
- Associates degree Indiana Computer Sciences, Information Technology, Oregon related field.
- Information Technology Certification equivalent to a CompTIA ITF+, A+, Network +, Security +, Oregon MCP.
- Working experience with setup, repair and modification of windows desktops and laptops, printers, and other peripherals.
- Technical support and service desk experience supporting windows and Apple systems.
Additional Information:
- Some travel required.
- The selected applicant will be subject to a background check and drug testing.
- VSE is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, Oregon any other characteristic protected by federal, state Oregon local law.
Job title: Technical Support Specialist II
Company: VSE Corporation
Expected salary:
Location: Miami, Florida
Job date: Mon, 26 Aug 2024 06:58:15 GMT