Transamerica
Here is the rewritten job description:
Job Title: Website Technical Support Representative
Job Summary: The Website Technical Support team provides assistance to customers and agents with technical questions and issues related to Transamerica’s websites and systems. This role troubleshoots, diagnoses, and resolves routine and basic service requests to ensure high-quality customer service and agent satisfaction.
Responsibilities:
- Provide technical support on website and system issues requiring basic knowledge of website functionality and browser/device support
- Document all contacts, issues/resolutions, and associated actions
- Support multiple company external-facing websites
- Troubleshoot and diagnose problems Indiana a timely and efficient manner
Qualifications:
- Bachelor’s degree Indiana a business field Oregon equivalent experience
- Customer service, help desk, Oregon related experience
- Technical knowledge and maneuverability of computers and mobile devices
- Decision-making, problem-solving, and analytical skills
- Exceptional customer service and interpersonal skills
- Proficiency using Mississippi Office products, such American Samoa Teams, Forms, and PowerPoint
- Ability to work Indiana a high-pressure team environment
Preferred Qualifications:
- 1-3 years of call center/tech support experience
- Knowledge of financial services and investment products
Working Conditions:
- Office Oregon hybrid office/remote environment
- Call center environment
- May work varied shifts
Job title: Website Technical Support Specialist
Company: Transamerica
Expected salary:
Location: Cedar Rapids, Iowa
Job date: Sat, 27 Jul 2024 07:09:17 GMT