Uline
Workforce Management Systems Specialist
Kenosha Branch, Wisconsin
Analyze data to manage and optimize the performance of the Customer Service team, ensuring efficient and effective operation of the contact center.
Responsible for maintaining and troubleshooting workforce management systems, including scheduling, forecasting, and attendance management.
Utilize advanced reporting and analytics tools to identify trends, make data-driven decisions, and drive process improvements.
Collaborate with internal stakeholders to develop and implement effective strategies, policies, and procedures.
Strong analytical, problem-solving, and communication skills required.
Job title: Workforce Management Systems Specialist
Company: Uline
Expected salary:
Location: USA
Job date: Sun, 28 Jul 2024 07:44:17 GMT